Chipkins Catering Supplies - Durban South Africa

In order to assist us in attaining our goal of Service Excellence and Total Customer Satisfation, please complete this brief questionnaire regarding the quality of our service.

We thank you in advance for your time. (* Required)

Personal Information
Customer Name:*
Company Name:*
Telephone Number:*
Email Address:*
Please rate us out of 5 with 5 being Excellent - 4 Good - 3 Average - 2 Poor - 1 Unacceptable
First Impressions
Is the phone always answered promptly?	5 4 3 2 1
Are you always greeted courteously by the receptionist?	5 4 3 2 1
Are you forwarded to the correct person?	5 4 3 2 1
Accounts & Tele-sales
Are our tele-sellers polite and efficient?	5 4 3 2 1
Does a representative call you on a regular basis?	5 4 3 2 1
Are you satisfied with the efficiency of our Accounts Department?	5 4 3 2 1
Delivery
Are you satisfied with the promptness of our Delivery Service?	5 4 3 2 1
Do your goods always arrive in satisfactory condition?	5 4 3 2 1
Do you normally recieve what you order?	5 4 3 2 1
Are you satisfied with the efficiency of our delivery staff?	5 4 3 2 1
Are the delivery staff polite and courteous?	5 4 3 2 1
Other
Are any complaints dealt with promptly and satisfactorily?	5 4 3 2 1

In which area can we most improve our service to you? Please comment:

Would you recommend us?	Yes No
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